Tag Archives: Virgin Atlantic

Virgin Atlantic’s three new ways to fly


Virgin Atlantic has announced the launch of three new ways to fly Economy as part of a multimillion-pound investment in the cabin for the 21st century traveller. Recognising that one size doesn’t fit all, from spring 2018 Virgin Atlantic will introduce ‘Economy Delight’, ‘Economy Classic’ and ‘Economy Light’ tickets. The three new ways to fly will allow passengers to choose the product that suits their budget and travel style. “We’re unveiling the biggest change to our Economy cabin in over a decade – launching three new ways to fly and a host of innovations on the ground and in the air as part of a wider £300 million investment. We know that one size doesn’t fit all, and soon our passengers can afford to be choosy and still travel in the UK’s leading economy cabin,” says Craig Kreeger, Chief Executive, Virgin Atlantic.

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Delta rolls out RFID tags for Heathrow travellers


Delta’s focus on innovation has moved up a gear with the roll out of a new service which allows customers to keep track of their checked bags on its flights between London Heathrow to the United States via their mobile phones. Radio Frequency Identification bag tags are added to all checked luggage enabling customers to receive real-time updates on the whereabouts of their luggage from check-in to the arrival carousel. The tags are read by RFID antennas at various points along the journey and customers receive push notifications via their phones on the Fly Delta app, setting new standards for what customers can expect when they travel with Delta. “Carrying more than 1.3 million bags between London Heathrow and the United States each year, our new service gives customers peace of mind because they know we’re looking after their bags every step of the way,” said Corneel Koster, Delta Senior Vice President, Europe, Middle East, Africa, and India. “Following a successful roll-out in the US, we are on track to equip all of our international stations, including Heathrow, with this technology as part of our continued efforts to improve our customer experience.” Initial results of RFID-tagged items show they are tracked at a 99.9 percent success rate, ensuring proper routing and loading. In addition to live updates, customers can also access a map view of their bag’s journey when travelling in the United States through the Delta Fly app. Delta has invested more than $50 million to ensure the accurate routing and loading of the 180 million bags it handles each year. This commitment to reliability has been recognised with Delta recording the lowest mishandled bag numbers in US Department …

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