Tag Archives: Thomas Cook India

Thomas Cook introduces UAE Dirham to its Border Prepaid Card

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Thomas Cook (India), has launched the United Arab Emirates Dirham (AED) as a key currency to its multi-currency Borderless Prepaid Card, thereby offering customers the convenience and flexibility of loading nine global currencies on a single card. Kailash Gupta, Senior Vice President & Head of Payment Solutions, Thomas Cook (India), said, “The introduction of the AED to our multi-currency Borderless Prepaid Card portfolio intends to capitalise on this growth momentum and offer our UAE bound travellers a simple, smooth and secure payment solution.” “Data reveals that Dubai witnessed a noteworthy 15 per cent YoY increase in 2017 with 2.1 Mn. visitors; India retaining the top spot as its largest source market. In addition, India is equally a leading source market for Abu Dhabi with an 11.4 per cent YoY increase in 2017,” he adds. The new prepaid card will now create a seamless payment experience for its customer base of over 500,000, offering convenience, ease and security in spending while travelling across the UAE. The multi-currency Borderless Prepaid Card’s features include: Global acceptance and access to 2 Mn ATMs, over 34 Mn merchant establishments and e-commerce websites Chip & pin security Comprehensive global support and free emergency cash disbursement & global card replacement Comprehensive fraud protection insurance Mubarak Al Nuaimi, Director of Promotion and Overseas Offices Department at the Department of Culture and Tourism – Abu Dhabi, said: “India has a massive potential to expand the tourism inflow to Abu Dhabi and we are aiming to increase the share of Indian tourists from the overall target number of 5.5 million visitors by the end of 2018. Moving forward, we will keep leveraging our network of partners and stakeholders as to …

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Elevated customer experiences through Thomas Cook

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Thomas Cook is now focusing on enhancing customer experience. Mahesh Iyer, Executive Director & CEO, Thomas Cook (India), at a media interaction said,  “As a channel we have seen decent growth coming in and we are clocking around 30 per cent CAGR year on year and are quite optimistic on the future of online business. Our focus in the long term is on customer experience. If we look at the current summers we are operating we have packed new experiences like curated food menu by Ranveer Brar, Boman Irani doing a red carpet night for our travellers. We have also launched Japan this year in terms of adding new destinations and have already crossed 1000 passengers.” In terms of forex, Thomas Cook is looking to bring more digital options for the customer. It is working on a premium product and will soon be launching a mobile card which will allow customers to use their prepaid card on the NFC platform. He further added, “There is lot of innovation and product development happening with an underline of technology. We launched our customer self-service app which allows the customer to keep tab on their bookings, visa status, itineraries etc.”

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Thomas Cook India unveils forex outlet in Pune

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Thomas Cook (India) has identified Maharashtra as a significant growth market for its foreign exchange business and to leverage this opportunity, it has opened a branch at Hinjewadi, Pune. Hinjewadi, one of the India’s largest Special Economic Zones (SEZ), is home to India’s corporate houses and MNCs, including top IT majors. Via its new outlet, the company aims at harnessing this significant yet underleveraged opportunity for its foreign exchange business. The new branch takes the total foreign exchange network for the company in Pune to six and 30 in Maharashtra. The outlet will also offer prepaid travel cards. Thomas Cook India also has a forex app. Mahesh Iyer, Chief Executive Officer, Thomas Cook (India), said, “Maharashtra has been identified as a key source market and Pune is a strong growth driver that continues to deliver over 30 per cent YoY for our Foreign Exchange business. We have hence selected the prime location of Hinjewadi for our new outlet in Pune- its viable catchment of consumers across families, young professionals and business travellers offers us significant opportunity.”  

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Thomas Cook India unveils two forex outlets at Varanasi airport

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Thomas Cook (India) has opened two new counters at Lal Bahadur Shastri International Airport, Varanasi. The outlets were inaugurated by Anil Kumar Rai, Airport Director in the presence of Shouvik Chatterjee and Amit Gupta, Associate Vice Presidents of Thomas Cook India’s Foreign Exchange business. The two new airport counters extend Thomas Cook India’s Foreign Exchange distribution and reach for Uttar Pradesh to a total of 12 consumer access centres – seven owned branches and five Gold Circle Partner (franchise) outlets. Deepesh Varma, Senior Vice President & Head—Sales & Relationship Management Foreign Exchange, Thomas Cook (India), said, “At Thomas Cook India, we have identified Varanasi as a powerful source market given strong growth continuum of 17 per cent YoY for our Foreign Exchange business. Our two new Foreign Exchange outlets at Varanasi’s Lal Bahadur Shastri International Airport, will offer travellers easy access to Thomas Cook India’s range of Foreign Exchange products and services- right at the airport on arrival or departure.” Industry data highlights that Varanasi Airport has witnessed strong growth in passenger numbers from one million in 2014-2015 to 1.9 million passengers in 2017–2018.

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Thomas Cook launches new store in New Delhi

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Thomas Cook (India) strengthened its presence in North India with the inauguration of a flagship store at Connaught Place. The store was unveiled by Vijay Kumar,  Brand Ambassador, Thomas Cook India. This expansion augments Thomas Cook India’s total number of outlets to 16 consumer access centres with six owned branches and 10 Gold Circle Partner (franchise) outlets in Delhi. Thomas Cook’s new store will offer travellers a range of holiday products (domestic and international tickets, and hotels, cruises, individual and group tours, luxury vacations), foreign exchange, visa services and insurance. Rajeev Kale, ‎President, Country Head–Leisure Travel and MICE, Thomas Cook (India), said, “North India is delivering a strong growth of 20 per cent YoY for our leisure travel business and Delhi has been identified as a prime growth driver as part of our strategic plan. Our new branch at Connaught Place is at a prime location, thus giving our consumers convenient access to a range of holiday products, travel and foreign exchange services.”

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Thomas Cook India targets Odisha for forex biz

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Thomas Cook India has identified Odisha as a significant growth market for its foreign exchange business. To leverage this opportunity, the company has opened two forex counters at Biju Patnaik International Airport in Bhubaneswar, Thomas Cook India said in a BSE filing. Mahesh Iyer, CEO, Thomas Cook (India), says, “Bhubaneswar has been identified as a prime growth driver for Thomas Cook India and continues to deliver strong growth of 32 per cent YoY for our foreign exchange business.” The two new airport counters takes the company’s foreign exchange distribution in Odisha to a total of three outlets and further augments its network in east India to a total of 23 consumer access centres. Source: PTI

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Thomas Cook India obtains Tata Capital’s forex, travel services companies

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Thomas Cook India Board has approved the signing of a definitive agreement with Tata Capital Limited to acquire its wholly-owned subsidiaries, Tata Capital Forex Limited (foreign exchange) and TC Travel and Services Limited (travel services). The network of the two acquired entities includes 24 locations pan India. The transaction remains subject to regulatory approvals. Madhavan Menon, Chairman & Managing Director, Thomas Cook India, said, “The acquisition creates clear opportunities, including a significant increase in scale and network reach, volume/ buying advantages as well as technology gains, all resulting in stronger customer service and stakeholder value.”

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Thomas Cook India eyes forex for leisure market

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Thomas Cook (India), in a focused initiative to tap into the high growth potential of the foreign exchange leisure market, has announced a ‘Grand Forex Festival’ across 180 foreign exchange outlets (including its four airport counters) pan India, extended over a two-month period ending June 30, 2017. This scheme has been timed to capitalise on the peak season for foreign exchange holiday transactions. During the festival, India’s travellers can benefit from the range of gifts and attractive rates available on purchase of foreign exchange from Thomas Cook. Also available during the festival are additional advantages to consumers, like the rate block feature to protect against rate fluctuations, convenient online purchases via Thomas Cook website and doorstep delivery across major cities in India. Abraham Alapatt, President & Group Head – Marketing, Service Quality, Financial Services & Innovation, Thomas Cook (India), said, “Foreign exchange is the next logical step post booking a holiday, and hence in an initiative to induce purchases and maximize transactions, we conceptualized The Thomas Cook Grand Forex Festival, timed perfectly to coincide with this the peak holiday season.”

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