Tag Archives: FCM Travel Solutions

Technology metamorphosing business travel: FCM, KPMG report

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FCM Travel Solutions and KPMG have released a whitepaper titled ‘The Digi-Smart Indian Business Traveller’ with a focus on how technology is rapidly revolutionising travel by maximising efficiencies, improving experience and increasing options for the average traveller worldwide and increasingly in the Indian market. Rakshit Desai, Managing Director, FCM Travel Solutions, said, “Digital technology today is rapidly growing. Self-booking tools, travel analytics, Artificial Intelligence and sharing economy services are not only here to stay but hold myriad and exciting possibilities for the future. The report aims to assist organisations that wish to serve today’s digi-smart travellers, understand their needs and make strategic decisions, based on these insights.” Jaideep Ghosh, Partner and Head, Transport, Leisure and Sports, KPMG in India commented, “Globally, technology has penetrated deep into business travel practices — it finds a host of applications in travel, including online booking tools, sharing economy services, travel analytics, virtual assistance, payments and compliance. With this whitepaper, we have set out to explore the concept of smart travellers, technology trends in business travel, their enabling ecosystem, as well as some potentially disrupting developments that could transform business travel landscape.” According to Global Business Travel Association (GBTA), India is the world’s fastest growing business travel market.

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FCM introduces international group tours

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FCM Travel Solutions, the Indian subsidiary of Flight Centre Travel Group (FCTG), Australia, under its retail leisure arm ‘Flight Shop’ has launched Group Inclusive Tours (GITs) in the country. Foraying into the segment, Flight Shop has introduced new exclusive itineraries to Europe specially designed for large group travellers. The service will also offer customers the flexibility to choose dates and destinations in its group tours. Shravan Gupta, Executive Director, Leisure Businesses, FCM Travel Solutions, Indian subsidiary of FCTG, Australia, said, “GITs are the biggest segment in the organised travel sector and are growing at 10-12 per cent every year. Travelling in a group costs lesser and is around 20-30 per cent cheaper than travelling solo to any destination. At Flight Shop, we believe that we have the required land and cruise holidays’ expertise to organise unbeatable group tour experiences for Indian travellers. While we want to experiment with the flexible tour concept, which is a pioneering concept in India, our GITs will have fixed departure dates and conventional packages too.” Offering travellers the opportunity to leverage and make the most of the services, Flight Shop has announced ‘Europe on Sale’ Campaign as an introductory offering to their customers. Flight Shop has curated over 200 Europe Group Tour itineraries with departures beginning from April 2018. Flight Shop specialists can also provide individual customisation of itineraries for travellers requiring extensions on a trip, etc. Groups are also eligible for discounted deals on ‘Europe on Sale’ itineraries until December 10, 2017. Each tour group will include – Return Economy Airfare with Taxes, Visas, Insurance, Accommodation in Standard Hotels, Meals & Sightseeing.  

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FCM launches next generation technology suite, FCM Connect

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A streamlined travel programme to provide a better and more efficient business travel experience has been launched by FCM Travel Solutions to ensure that travellers, bookers and managers have greater connectivity. FCM Connect is an integrated global technology platform which gives clients access to multiple tools that deliver on their travel program. “We believe technology should move our customers forward, and the next generation release of our technology offering, FCM Connect, is designed to do just that,” said Marcus Eklund, Global Brand Leader, FCM Travel Solutions. “We’re excited to launch FCM Connect to existing and new customers. Our improved solution has been designed for the modern Traveller, Booker and Programme Manager and addresses their desire to be more connected to the entire booking, travel and management journey. Being better connected helps travellers and bookers feel in control and gives our programme managers the visibility they need to elevate their travel programmes,” Eklund said. At the core of the solution is the FCM Connect HUB; a single-sign-on platform that gives customers one simple connection point to all of FCM’s leading technology tools including Analytics, Approve, Booking, Secure, Expense and Mobile. HUB is easily customisable for each company in both configuration of tools used and interface design. “Through extensive customer consultation and product development, we’ve refined a world-class, end-to-end solution that ensures all of our customer’s travel needs are organised – from pre-trip approval to booking, to traveller tracking and reporting that provides complete visibility of spend,” Eklund said. FCM Connect was previewed to clients and industry earlier in the year at the London Business Travel Show and Global Business Travel Association Conference in Sydney, Australia. FCM Connect is now available and …

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FCM presents tech conference track with educational focus

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Platinum Sponsor FCM Travel Solutions will present an Artificial Intelligence (AI) technology showcase and share their expertise as a panellist at this year’s 20th edition of the corporate travel management conference. CTW Asia-Pacific will be their launch pad in Southeast Asia to introduce Sam, their revolutionary chatbot powered by AI and a refreshed technology suite. Bertrand Saillet, General Manager, Asia of FCM Travel Solutions, on their participation at CTW Asia-Pacific, “CTW Asia-Pacific has always been an effective platform for us to network with key decision makers and drive deeper, meaningful conversations to understand their travel management challenges. We take away with us these learning and work on developing new product offerings to meet the needs of the travel managers and travellers. ” In an era where the line between business and leisure travel is blurring, FCM injects excitement into corporate travel by innovating and coming up with new solutions to meet the evolving expectations of the travellers. To this end, FCM will be sharing their insights on AI, how it’s being used in the different industries, especially travel, what it means to the traveller and what the future holds, ending off with a demonstration of their pocket chatbot, Sam. With its continuous investment in R&D and quest to improve their customer experience from end-to-end, FCM Travel Solutions is well positioned to meet the challenging demands of corporate travel across all industries. “We are always striving to introduce new technology that enhances the traveller experience and boost productivity and to achieve that, we constantly conduct small focus groups with our customers to test out ideas and concepts before they are actualised and launched in the market. This is to ensure that …

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