Tag Archives: Airports council International (ACI

India projected to be second-fastest growing nation for passenger traffic: ACI

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India has been projected to be the second fastest growing country in the world for passenger traffic by the Airports Council International (ACI) in its traffic forecasts between 2017-40. The ACI, a global trade body representing airports across the globe, has put Vietnam at the top position with an 8.5 per cent growth rate, followed by India at 7.5 per cent and Iran at 7.3 per cent. China has been placed at eighth position with 5.9 per cent growth rate. In its forecasts, the ACI said by 2022, passenger traffic in emerging economies like India would surpass advanced economies. Earlier, in its report, ACI had placed the Indira Gandhi International Airport in New Delhi among the top 20 busiest airports in the world, putting it at the 16th position. Kolkata, Hyderabad, Bengaluru and Chennai were also ranked among the fastest-growing airports in the world. The Asia-Pacific region will continue to show a healthy growth rate and between 2017-40, the passenger traffic growth rate will be 38.8 per cent, the fastest in the world. The growth in Europe would be 26 per cent and 8.4 per cent in North America, indicating that Asia-Pacific region would shape the future of the global aviation industry. In the same report, New Delhi’s Indira Gandhi International Airport has jumped six notches of the top 20 busiest airports in the world for 2017 in terms of traffic volumes. The GMR-group-run New Delhi airport jumped from 22nd rank in 2016 to 16th rank, solidifying its status as one of the fastest growing airports in the world for passenger traffic, as per ACI. The ranking is based on the preliminary passenger traffic results for the most-travelled airports in …

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Mumbai, Delhi airports adjudged world’s best in APAC region

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The international airports of Mumbai and New Delhi have been rated as the number one airports in the Asia Pacific region serving over 40 million passengers a year. This is announced by the Airports Council International (ACI) – a trade association of 1,953 member airports across 176 countries – for its Airport Service Quality (ASQ) ratings it conducts every year. Mumbai’s Chhatrapati Shivaji International Airport (CSIA) operated and managed by GVK MIAL shared the spot with Delhi’s Indira Gandhi International Airport (IGIA) for the World’s Best Airport for customer experience. They were selected by millions of passengers in a survey carried out by ACI. The Hyderabad airport became the number one in the 5-15 million passengers per annum category for the year 2017. As part of the ACI’s worldwide programme, passengers were surveyed across international airports for their feedback on 34 key performance indicators including airport access, check-in, security screening, restrooms, stores and restaurants. This year an unprecedented 16 airports were first-time winners, which reflects the increasingly competitive airport industry operating environment, where continuous service improvement is a key ingredient in business performance. These include Indore and Ahmedabad apart from Athens, Zagreb and Bandung. ASQ is the only worldwide programme to survey passengers at the airport on their day of travel. The programme measures passengers’ views of 34 key performance indicators. The ASQ Awards Ceremony will be held during the inaugural ACI Customer Excellence Global Summit to be held in Nova Scotia, Canada from 10–13 September 2018.

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Hyderabad Airport introduces India’s first express security check facility

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GMR Hyderabad International Airport Ltd (GHIAL), which operates Rajiv Gandhi International Airport (RGIA), Hyderabad, has announced that under the umbrella of GHIAL’s signature programme ‘Passenger is Prime’, and in collaboration with CISF, it has become the first airport in India to provide pre-embarkation security check right at the terminal’s entry gate. This will serve as ‘Express Security Check’ facility for domestic passengers travelling without any check-in baggage. Hyderabad Airport has earmarked a dedicated space at terminal entry point of departure level for the new ‘Express Security Check’ facility. The domestic passengers, after printing their boarding pass from the newly installed ‘self-service kiosks’ located conveniently at the departures forecourt area outside the terminal building, can now enter the Express Security Check lane without getting into the check-in area and head straight towards the boarding area. Currently, Hyderabad Airport handles more than 18,000 domestic departure passengers on daily basis, of which close to 40 per cent travel without any checked-in baggage, and carry at most only hand baggage. Passengers, particularly frequent flyers such as Government officials, business and corporate travellers will immensely benefit from the Express Security Check facility, as this will save their precious time before boarding the aircraft. The new process will also benefit the airlines by reducing the queues at the check-in counters and improving their on-time performance (OTP). Further, the facility will also help in reducing the anxiety levels of passengers travelling through a busy airport. Central Industrial Security Force (CISF) Director General OP Singh said, “The CISF reinvents and upgrades itself continuously. That is our forte which injects the edge in our operations. We are committed to provide security of a very high order and simultaneously are …

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