MoCA looking at 20-min benchmark for immigration

Addressing a gathering at CAPA Conference in Mumbai via a video link last week, Jayant Sinha, Minister of State for Civil Aviation, said that the ministry is looking at a benchmark of 20 minutes for passengers at immigration.

Speaking about the steps taken at the Delhi airport in response to the recent spike in international travel, he said, “We recently saw a dramatic spike of 30 per cent in international travel in the winter schedule, particularly at the Delhi airport. Mumbai did not grow as much due to slot constraints. But these are two airports where we are facing some congestion. In response to that, we along with the Ministry of Home Affairs acted swiftly by massively increasing capacity for immigration officers as well as immigration counters at the Delhi airport. In Mumbai however we are much more constrained even though we have added capacity, although it is not at the same level as Delhi. We are thankful to Ministry of Home Affairs for acting so swiftly. Our benchmark as far as immigration is concerned is 20 minutes. If anyone has to wait more than that, then we are not doing our job well.”