FICCI-KPMG Knowledge Paper lays focus on tech-savvy Indian traveller

FICCI and KPMG India have jointly unveiled the knowledge paper ‘Expedition 3.0- Travel & Hospitality Gone Digital’ at the recently-held  Digital Travel, Hospitality & Innovation Summit. The paper aims to unravel the technology trends in travel and hospitality segment to define the future of the industry, how digitalisation impacted the evolution of the industry and what can be achieved by overall technology inclusion across stakeholders in the industry ecosystem. Some of the key highlights of the paper reveal that most travellers go online, and 67 per cent even use voice search for research; 71 per cent use smartphones for research and booking, and 82 per cent prefer digital boarding passes and e-tickets for convenience; 87 per cent use videos and photos posted by friends as part of their travel research while 83 per cent want to be connected while travelling; 85 per cent use price comparison websites to look for deals, and 58 per cent agree spending considerable time to find best price; 91 per cent use review sites; and 75 per cent choose hotels that do not charge for Wi-Fi.