Category Archives: Incentives

Carlson Wagonlit Travel appoints Michelle Frymire as CFO

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Carlson Wagonlit Travel (CWT), the global travel management company, has appointed Michelle Frymire as Executive Vice President and Chief Financial Officer (CFO). Based in Minneapolis, she will report to Kurt Ekert, President & CEO of CWT and serve as a member of the CWT Executive Leadership Team. Current CFO Brad Hall will become Executive Vice President, Chief Administrative & Financial Officer of Carlson Inc., CWT’s parent company. Both appointments will be effective from 21 January 2019. “Michelle brings a wealth of experience and skill from a broad industry base. I am delighted to welcome her to CWT and look forward to partnering with her as we continue to execute our CWT 3.0 growth strategy,” said Kurt Ekert. “I also extend my deep gratitude to Brad for the significant contribution he has made to the development of our business and I look forward to continuing to work with him in his new role.”  Immediately prior to her appointment, Michelle was CFO at a portfolio company of private equity firm Kohlberg & Co. She was previously CFO at Service King Collision Repair, TruGreen Lawn Care and Starwood Vacation Ownership, and held senior finance roles at ServiceMaster, Delta Air Lines, Continental Airlines and American Airlines.  Michelle is an American national and holds an MBA from the University of Texas and a BA from Austin College.

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TCEB launches ‘Thailand: REDEFINE Your Business Events’

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Thailand Convention and Exhibition Bureau (TCEB) has launched new campaign Thailand: REDEFINE Your Business Events to transform the organisation’s role from a supporter and marketer of business events hosted in Thailand, to that of a thought leader, partner, collaborator, co-creator and enabler of future solutions within the industry. The campaign will be underpinned by proactive marketing strategies and activities to attract more premium convention, meeting and incentive groups from long haul destinations like Europe and the Americas.  The campaign calls for collaboration between the Thai business events community and international event planners, to create new event content and strategies to drive stronger returns on investment, time, effort and engagement.  TCEB’s experience over the past 12 months – working with the Society for Incentive Travel Excellence (SITE) in preparation for the SITE Global Conference happening from 11 to 14 January 2019 in Bangkok – embodies the spirit of true collaboration. Nichapa Yoswee, Senior Vice President of TCEB, explains: “TCEBTCE and the Thailand host committee have been working for the past year to ensure that SITE’s conference content reflects the spirit of Thai hospitality and creative excellence. Delegates will experience amazing off-site social networking locations including cultural interactive experiences in locations along the Bangkok River.” “Thailand welcomes business events which centre on knowledge, creativity and culture, and provides opportunities to gain invaluable experience. As part of our new campaign ‘Thailand: REDEFINE Your Business Events’, we welcome global event planners such as SITE, to collaborate with our Thai community to create new experiences for participants using Thailand’s rich content. A cash reward programme has also been introduced to MICE agents and intermediaries, who accumulate meetings and incentives group numbers or spending in a year …

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PATA Destination Marketing Forum 2018 concluded in Khon Kaen with 300 delegates

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The PATA Destination Marketing Forum (PDMF), themed on ‘Growth with Goals’, welcomed over  290 delegates from 25 destinations. The event, hosted by Thailand Convention & Exhibition Bureau (TCEB) and Tourism Authority of Thailand (TAT), with the support of Khon Kaen Province, brought together delegates from the public and private sectors for insightful discussions on some of the major issues in marketing and managing tourism growth to lesser-known destinations. Dr Mario Hardy, PATA, CEO said, “This event stems from the need to help secondary and tertiary areas grow and develop into widely recognised, bucket-listed tourism destinations. Aligning with our advocacy theme of tourism dispersal, the forum shines the spotlight on new and emerging destinations, introducing delegates to lesser-known yet attractive corners of the world. It is designed to assist communities economically in these destinations by encouraging dispersion of tourists to new frontiers.” Delegates will herd from experienced industry professionals during the conference on major topics like ‘Status of Destination Management Around the World’, ‘Role of Local Experiences in Destination Marketing’, ‘Managing the Disconnect between Destination Organisations and Communities’, ‘Transborder Marketing. Case Studies of GMS’, ‘Fighting Undertourism Through Innovative Storytelling’, ‘Calculating our Impact as Destinations’ and ‘Leveraging Technology to Revolutionise the Travel Space’.    

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5th edition of Travel Business Show concluded with over 1700 meetings in Hyderabad

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The 5th edition of Travel Business Show, an exclusive MiCE B2B show, took place from Dec 1-2, 2018 at the Hyderabad Marriott Hotel. The two-day event saw networking and business meetings between approximately 30 exhibitors and 60 buyers from across the country. Over 1700 pre-scheduled meetings took place within two days, the event provided the perfect platform for service providers, destinations and hotels to connect with selected MiCE operators and agents participating in the event.  Speaking at the 5th edition of the Travel MiCE Show at the Hyderabad Marriott Hotel & Convention Centre, RH Khwaja, Former Secretary, Tourism, revealed that India’s capital expenditure was 11 per cent in tourism between 2011-17. He further said that India is growing in MiCE sector and there is a need for quality in terms of offering MiCE services. Besides, he insisted that India needs to work on its domestic products, apart from foreign exchange earnings by inbound tourists.

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FITUR 2019 introduces a MiCE & Business B2B event

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MiCE & Business. This new B2B space is focused on MiCE tourism. FITUR MITM – MiCE & Business, co-organised with MITM Events – GSAR Marketing, will offer the opportunity to form business ties among a selection of professionals and exhibitors attending the upcoming edition of FITUR organised by IFEMA to be held from January 23-27, in the fairgrounds of IFEMA. The format of FITUR MITM – MiCE & Business will consist of an agenda of up to 30 pre-established appointments among exhibiting companies interested in participating in the programme – consisting of a maximum of 100 companies with priority given to main stand holders and 100 highly qualified international executives (corporate, incentive houses, event and congress organisers and international associations). In the last few years, meetings tourism has been experiencing a notable growth, becoming a key sector for the industry, proof of that are the 12,558 international association congresses held worldwide in 2017, according to data from the International Congress and Convention Association, ICCA. Likewise, the ranking positioned Spain in the fourth place worldwide (564 congresses), only behind United Kingdom (592), Germany (682) and United States (941).

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Thomas Cook introduces Forex Card mobile app

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Thomas Cook (India) has unveiled a series of innovative mobile-first initiatives: the thomascook.in Holidays, Visa & Forex Online Stores and Apps, iLead-a CRM-integrated Holiday Sales App, Tour Manager App and customer self-service App, Click2Book for business travellers, an advanced web-technology platform Astra, robotics and machine learning, Voyager-a customised holiday bundler, etc. In a strategic move to empower the new age, mobile-first Indian traveller, the company has launched the Thomas Cook Borderless App. The first-of-its-kind app enables its multi-currency Borderless Prepaid Forex Card users to access and manage their Borderless Prepaid Card account anywhere, anytime, from the convenience of a smartphone. Kailash Gupta, Senior Vice President & Head, Payment Solutions Thomas Cook (India), said, “In our digital focus to empower our travellers, we have launched a dedicated app for our Borderless multi-currency prepaid card users. The app, with its real time services, will significantly improve customer experience and enhance convenience and safety-security.”

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Indian business travellers to generate maximum revenues: CII-PwC

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Revenues from business travellers will grow significantly over the next few years, according to a CII-PwC report. Although MiCE has not been a significant contributor to the Indian hospitality sector so far, this trend is likely to change with better planning as well as improved infrastructure. On the other hand, few CEOs believe that leisure travel will keep pace with growth seen in business travel and MiCE. A large section of leisure travellers continue to perceive hotels as a luxury.

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ICICI Bank ties-up with MakeMyTrip for co-branded credit cards

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ICICI Bank have announced its partnership with MakeMyTrip to introduce a range of co-branded credit cards for travel enthusiasts. According to the agreement, ICICI Bank will offer two types of credit card – MakeMyTrip ICICI Bank Platinum Credit Card and MakeMyTrip ICICI Bank Signature Credit Card. The cards provide customers attractive lifestyle privileges as well as the opportunity to convert their daily spends on the card to MakeMyTrip ‘MyCash’, the reward currency of the travel portal. Each reward point earned as ‘My Cash’ has a value of Re 1. It can be redeemed across an array of categories on the travel portal such as air-travel, hotel booking, holiday packages. Additionally, customers can also use it to redeem for vouchers of partner merchants of MakeMyTrip for categories including cab aggregators, online movie ticketing platforms, e-commerce portals among many others. Further, customers also get the advantage of joining benefits, additional bonus reward points from the bank on specified spends on the card, complimentary access to domestic airport & railway lounges and ‘MMTBLACK’ & ‘MMTDOUBLEBLACK’ – loyalty programmes of MakeMyTrip. These cards are powered by the ‘VISA payWave’ contactless technology that enables the cardholder to make payments by simply tapping the card at contactless enabled terminals in more than 48 countries including India. The card can also be used by dipping or swiping at non-contactless merchants. Anup Bagchi, Executive Director, ICICI Bank, said, “The new co-branded card offers customers unmatched benefits on travel related spends. We believe that this card will be yet another imperative addition to our existing range of credit and debit cards.” Rajesh Magow, Co – Founder and Chief Executive Officer, MakeMyTrip, said; “This partnership will deliver most meaningful and distinctive value proposition …

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Turkish Airlines introduces new amenities for business-class passengers

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Turkish Airlines has implemented two new projects enabling business class passengers to choose their meals before the flight via “Meal selection before flight” service. With this service, applicable to the several intercontinental destinations departing from Istanbul, business-class passengers can view the meal details and visuals of the main dishes and make their choices on the web page or mobile application. They can make their choices within the period starting from 1 week before their flight date until the last 48 hours. Turkish Airlines passengers who fly from Istanbul to Atlanta, Bangkok, Beijing, Bogotá, Boston, Cape Town, Chicago, Guangzhou, Hanoi, Havana, Ho Chi Minh City, Hong Kong, Houston, Jakarta, Johannesburg, Kuala Lumpur, Los Angeles, Manila,  Miami, Montreal, New York, Phuket, Port Louis, San Francisco, Sao Paulo, Seoul, Shanghai, Singapore, Taipei, Tokyo, Toronto, Washington DC, Caracas, Panama City, Madagascar, Durban, Maputo, and Buenos Aires can take advantage of this service. Besides, the airlines’ ‘Dine on demand service’ will be available in all intercontinental night flights departing from and landing on Istanbul.

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TCEB unveils new brand strategy for business events

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Thailand Convention and Exhibitions Bureau (TCEB) has announced new brand marketing communication campaign, ‘Thailand: Redefine Your Business Events’. Through the campaign, TCEB aims to tap into the growing opportunities from the country’s economic development landscape and the expansion of Asia market, while  promoting Thailand as a hub of ASEAN MiCE. Nichapa Yoswee, Senior Vice, President, TCEB, said that Asia has been a fast-growing market for Thailand’s MiCE industry supported by remarkable growth rates of MiCE travellers from ASEAN and CLMV countries which increased 35 and 100 per cent respectively. In addition, Asia is predicted to be a primary source market for the Meeting & Incentives sector in 2019 powered by a rising trend of corporate travels in China, and the growth of travellers from India and Indonesia which are predicted at 11.3 and 8.7 per cent respectively. However, the global MiCE market is changing with influences from social and technological developments. The upcoming trends are: an increasing focus on MiCE activities that enhance active learning, and abilities to broaden fresh perspective and being adaptive; a development of online applications which assist event organisers to manage the show and enhance delegate’s engagement, and a rising numbers of shows from new sectors such as Health and Wellness, Robotic Innovations and Start-up. TCEB has defined marketing strategies for 2019 which focus on four areas: To highlight Thailand’s position as a hub of ASEAN MiCE – a connecting point that provides market access to ASEAN and CLMV countries. To encourage new MiCE events through the growing possibilities from the national economic policies including Thailand 4.0, the Eastern Economic Corridor (EEC), 10 S-Curve Industries and New S-Curve Industries. To redefine the organisation’s role from a mere supporter …

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